How do I know my order has been shipped?
You will receive an email confirming the shipment (be sure to check your spam folder).
Order area
Connorele only ships in the Continental United States. At present, due to the instability of international freight due to the epidemic, in order not to reduce the overall service quality, international services are temporarily closed. Follow-up adjustments will be announced on the website. Thank you for your support.
How long is the delivery time
Orders placed before 5:00 pm Monday-Friday can be shipped that week. Orders placed after 5:00 pm on Friday to Sunday will be shipped after 9:00 am on Monday (holidays will be postponed). You can refer to:
Handling time: 1-2 working days.
Shipping time: 2-5 working days.
Delivery time =Handling time + Shipping time, which is subject to the express company and your address.
What if for a long time my order has been in process?
If your order has not shipped after 30 working days (excluding custom orders, or orders with special customer requests), please call at +(1)(513) 291-1789 or email at info@connorele.com and we will arrange a refund or shipment for you.
What is the shipping cost of my order?
We offer Free USPS First Class Package shipping for all orders!
What if my order has not been delivered for a long time?
If the shipping time for your order is longer than 60 days, please contact us at +(1)(513) 291-1789. When calling, you will need to provide your order number, which is located on your order page. We will arrange a reshipment or refund for you.
Sale tax
These fees, if any, must be paid by the customer.
Loss of goods
We regret that your goods have been lost, but we are not responsible for it. Please call Tel: +(1)(513) 291-1789 or Email: info@connorele.com and contact us and we will help you contact the relevant express company as soon as possible.
About transportation
To prevent the surface of vertical fans, leafless fans, humidifiers, and other products from being scratched, we will wrap the products with foam. The express delivery may contain small parts or wires and other small items used for electrical appliances. Please be sure to carefully check the express delivery. Please carefully check whether the expression is in good condition when signing. Signing means that you think there is no problem with the outer packaging, and other signing means that you have received it. If the package is damaged, the product is lost or the product surface is scratched after signing, we will not return or replace it.