Service

Connorele home appliance is a well-designed and high-quality home appliance, which can exert its superior performance under normal use and maintenance. Within two years from the date of purchase, when you use the product in full accordance with the instructions of the “product user manual” and the “technical specification sheet”, if there is damage due to the manufacturing process or components, Connorele will provide free shop maintenance service for users with shopping vouchers, and replace parts or the whole product as appropriate.

When does the warranty period take effect?

It will take effect when the customer receives the goods.

Defects liability period

Product Warranty Period
Fan 24 months
Humidifier 24 months
Vaneless fan 24 months

Not covered by warranty

  • The manual is not used according to the instructions of the “product user manual” and the “technical specification sheet”, and the manual damage caused by improper use, such as access to mismatched power supply, use of unauthorized accessories, consumables, and repair parts, incorrect installation, poor maintenance, and parts blocked by scale), as well as other use restrictions in the “product user manual” and the “technical specification sheet”.
  • Damage caused by ordinary use outside the home (such as industrial and commercial use).
  • Product aging and wear are caused by normal use but do not affect the normal use of the product.
  • Damage caused by transportation and other accidents.
  • Failure caused by modification or maintenance of products without authorization of the company.
  • Other damages are caused by force majeure (such as natural disasters, abnormal voltage, etc.).
  • If there are any other warranty restrictions, you can find them in the product manual.

How to contact us

If you have any questions, you can contact us in the following ways:

  • Address: 605 N Liberty-Keuter Rd, Lebanon, OH 45036
  • TEL: +(1)(513) 291-1789
  • Email: info@connorele.com
  • Customer service time: Monday-Friday 9 am-11 pm EST, Saturday-Sunday 9 am-5 pm EST
  • Customer Service Contact: Miss Smith